Disabled passenger rails at "joke" access to station

From today's Leicester Mercury:

Disabled passenger rails at "joke" access to station 

A disabled man has hit out at railway bosses after he had to push his wheelchair backwards along a dark, uneven road to gain access to Leicester train station. 

David Gordon arrived at the station early one morning to find parking spaces at the front had been barricaded off because of renovation works. He was asked to use the car park at the rear instead. 

But the 43-year-old marketing manager then had to get back to the station entrance along a route that would cause no problems for someone who is able-bodied, but which proved treacherous for him. 

"It was absolutely horrendous and a complete joke," he said. "It shows a complete lack of understanding for anyone who has issues getting around." 

First, Mr Gordon had to ask a passer-by to help him up the "slippy and impossible" disability ramp out of the car park. 

The ramp exits into Station Street, which does not have dropped kerbs, so he could not get on to the pavement. 

"The road was so uneven I had to push myself backwards because I was scared I would topple forward," said Mr Gordon. "I had to keep pulling in to the side of the road to avoid being hit by cars. 

"At 6am, in the middle of a road with no proper lighting, going backwards, is hardly what I would call proper disabled access." 

Mr Gordon, who mostly works from home in Blaby but catches a train to London once a week for meetings, complained to staff and was told he could arrange to use a goods lift which opens on to the car park when he needed to travel. 

"It's better, but the lift is scruffy and dusty – hardly what you would call ideal, he said. "Also, I have to book it 24 hours ahead and inform staff of the exact time I will be there. That's not convenient, given that anybody else can just stroll to the platform when they wish. 

"I've suggested they give disabled customers a radar key for the lift, but I'm yet to get a response." 

Mr Gordon said he was concerned about other disabled passengers who would have to get from the rear car park to the front of the station. 

"My main worry isn't me," he said. "It's the elderly lady who has to push her husband up the ramp, or the disabled person who might not have the confidence to complain." 

Network Rail, which runs the station, said it apologised for the inconvenience. 

A spokeswoman said: "We understand fully that this is not perfect. However, at present, this is the best they can do at the station. If the passenger has asked that we provide him with his own key to the lift, it is something we will look into but I do not know how feasible it will be. 

"As for the uneven surface of the road the passenger had to use, while it is the designated access, we are not responsible for the kerbs or the road surface." 

A spokeswoman for East Midlands Trains, which operates rail services from the station, said it was taking Mr Gordon's complaint very seriously and was working on changes that would make life easier for disabled passengers while the renovations were carried out.